All case studies
Provable cold chain from dock to delivery
Cold-chain distributor, Peninsular Malaysia · 180 vehicles · 4 DCs · 10 months
Measured outcomes
- -73%
- Temperature claims
- 98.6%
- In-range delivery hours
- -12%
- Empty running kilometres
- <2 min
- Excursion alert latency
Starting point
Temperature disputes with customers were settled from paper logs. Rejected pallets could not be traced to a specific leg of the journey, and multi-drop routes were planned without live vehicle status.
“Every pallet now arrives with its own temperature history attached.”
What we deployed
- Multi-probe reefer sensing with door and defrost event capture
- Telematics fusion of GPS, temperature and stop dwell per consignment
- Exception rules routed to dispatch before the excursion becomes a claim
- Customer-facing temperature certificate generated per delivery
What changed
- Disputes resolved with a signed data record instead of a driver's account
- Dispatch intervenes mid-route rather than reviewing failures after arrival
- Reefer maintenance prioritised by units with recurring excursions
Client names are withheld under commercial confidentiality; figures are drawn from post-deployment reviews agreed with each client.
